Updates

Scheduling Follow-up Calls

Follow-up calls should be booked between 8 am and 9 am; please add notes and tags; no time commitment as the technician will call anytime within the day.

Handling Parts ETA Inquiries

Please do not relay any inquiries regarding parts ETA to the technician. Simply check the job order and if the status is not "Parts Ready," kindly inform the customer that we have ...

Handling Cancelation Requests

All cancelations within the 12-hour window of the appointment are subject to a service call charge. No exceptions. All customers are automatically notified in this regard with an e ...

Requesting Tech to Bring Parts

We are implementing new guidelines concerning customer requests for specific parts during appointment booking. Effective immediately, please communicate the following to customers ...

Scheduling Updates

Al will only take 3 jobs after 11 am, going forward The latest booking for Dima should be 2 pm to 5 pm George will not be available from April 19 to May 19 Brian ...

Forno

We have started to work with FORNO appliances and will do their warranty work. No need to inform those customers regarding the service call as they pay nothing at all. We have a C ...

November 2023

11/30Hello, quick reminder for our email team—when scheduling an installation, it's crucial to give the customer a call for a quote. If they agree, please make sure to note t ...

October 2023

10/03 Please let the customer know that it is our policy, and threatening to post a negative review is a criminal offence under the Cyberbullying section. Also, you can let him ...