All cancelations within the 12-hour window of the appointment are subject to a service call charge. No exceptions. All customers are automatically notified in this regard with an email and SMS after the appointment is booked.
To clarify though, we are allowed to cancel a job upon the customer's request even if it's within the 12-hour window, as long as we advise the caller of the cancelation policy, and it's completely noted in the order. The reason behind this is so that the tech would no longer attempt to go to the customer's home if the job's already been canceled. Sometimes the customer would change his/her mind and keep the job open after hearing about the cancelation policy, but some would insist, regardless.
Changing a job order status to "Canceled" is only allowed if the current status is "Submitted". We are also permitted to cancel a job upon the customer's request even if it's within the 12-hour window, as long as we advise the caller of the cancelation policy, and it's completely noted in the order.
If the job order is on "Follow-up" status, you may:
(1) Please use the tag "customer called to cancel", and then, please submit your detailed notes to disposition: Attn to Vlad; or
(2) Please backdate the job order and then, change the status to "Follow-up closed", and then, please submit your detailed notes to disposition: Attn to Vlad
(1) Please use the tag "customer called to cancel", and then, please submit your detailed notes to disposition: Attn to Vlad; or
(2) Please backdate the job order and then, change the status to "Follow-up closed", and then, please submit your detailed notes to disposition: Attn to Vlad