11/30
Hello, quick reminder for our email team—when scheduling an installation, it's crucial to give the customer a call for a quote. If they agree, please make sure to note the quoted amount in the "description" section so the tech is informed. Thanks!
11/27
Hello, kindly ensure that Google Maps is consistently utilized to verify serviceability within a 40KM radius from the city center. A helpful clue is to compare the City field with the Service Area field—if they differ, use Google Maps for confirmation. When in doubt about the distance, always resort to Google Maps for accurate information. Please see example below.
11/27
A quick reminder, especially for those with email/online booking access: Please ensure the team contacts the client to provide a quote for the installation. Additionally, document the agreed-upon amount in the notes. Thank you!
11/21
I wanted to address a recent one-star review we received, which, upon review, was valid. It's a crucial reminder for all of us to uphold the standards we've set for our services.
As a reminder, we have a strict 3-hour appointment window policy in place. It's imperative that we adhere to this timeframe without exceptions. Customers must agree to and be available within the specified window. If this proves challenging, kindly offer them the next available slot.
Please understand that notes cannot serve as a substitute in this matter, as the technician's planned route for the day needs to be meticulously considered. Our commitment to punctuality is paramount, and avoiding any lapses in this regard is vital.
11/12
Note that all Installations will now be assigned to Justine. Thanks!
11/10
I'd like to emphasize the importance of including the service call fee (SCF) spiel verbatim in all our communications: 'We charge $150 service call fee which will be applied towards the repair cost.' This is a crucial message during our calls. Additionally, please double-check spelling and numbers to ensure all outgoing emails/texts are received. This extra attention will help us avoid complaints and prevent any customer misunderstandings.
11/10
Just a friendly reminder regarding rental properties: we need to obtain credit card information from the landlord to finalize the booking. This is a standard procedure and should not be bypassed unless the booking tenant is the one responsible for payment. Please acknowledge!
11/08
Kindly include a brief description in the description box when scheduling a service. This will help our technician assess whether the appliance is repairable before the visit, ultimately saving time and money for both the technician and our clients. Thank you!
11/03
Effective immediately, Vlad has suggested that everyone handling emails should have their names in the signature. This way, it's clear who's responsible for forwarding messages, whether it's to him or the customer. Let's make that adjustment for better clarity.
Could we also include monitoring Workiz messages in our system? It seems like the texts from both customers and technicians aren't currently being addressed
11/01
Just a quick reminder that Workiz's suggested technicians for a service area may not always account for their travel capabilities. Always rely on Google Maps, especially in unfamiliar areas. If the 'City' doesn't align with the 'Service Area', use Google Maps (as shown in the example below). Ensure it's within a 40km radius; otherwise, unfortunately, we won't be able to provide service. Please acknowledge.