We are implementing new guidelines concerning customer requests for specific parts during appointment booking. Effective immediately, please communicate the following to customers who make such requests:
"While we appreciate your initiative to identify the part you think may be necessary for your repair, it's important for us to conduct a thorough inspection to accurately diagnose the issue. This ensures we provide the most effective and lasting solution. We come prepared with a broad range of commonly used parts, which often allows us to complete repairs immediately following diagnosis. However, we will not place orders for back-ordered parts solely based on customer requests without first conducting our own evaluation."
This new approach helps us maintain the quality of our services and ensures customer satisfaction by reducing the likelihood of incorrect repairs.