FAQs

What if a tenant wanted to book but would provide cc info later?

You may gather all the available info, submit the booking, and advise the caller that the booking isn't confirmed yet and you will cancel it until the cc info is provided. Then, we ...

Why do tenants have to give CC information and not property owners?

Before it became a policy, the company had several issues collecting payment from tenants as many of them believed it should be their landlord's responsibility, and probably their ...

What are the different job types that we handle?

Repair - electric appliance repairs Gas - gas appliance repairs (stove, oven or dryer) Report - report on appliances for insurance purposes (Service Master) Installation - applian ...

What is our repair warranty?

14 days on labor | 90 days on parts

What is the difference between "part install" and "bring parts" tags?

For jobs marked as “in progress - parts ready” and require an appointment to finalize the repair, please tag the order with “part install”. The tag “ ...

What should you do when you get a call from an appliance parts company?

If you receive a call from any appliance parts supply company, please get the PO number (which pertains to the job order number). This would help us identify the tech who ordered t ...

How much is the service call fee and what does it cover?

The $150 service call fee (SCF) is just for the tech to show up to figure out what's wrong with the appliance and it will go towards the repair cost of the appliance if they decide ...

What is our GST number?

GST number - 803203761RT0001

Can you reverse doors?

Yes, we can reverse fridge doors.

What should you do if the customer wants to pay for parts or make a deposit?

When a customer calls in to make a payment for parts or pay a deposit, it is not enough to simply put a tag ”order parts” as the tech doesn't get notified with tags. We ...

Where do I find the model number?

Fridges - usually the model number will be printed on a sticker in the top inner part of the fridge (left or right) - open your refrigerator and look for a sticker with the word mo ...

What kind of appliances do you repair?

We can fix your stove, oven, cooktop, range, washing machine, dryer, cooler, refrigerator, freezer, and dishwasher – all major brands and models. If it can be fixed, we&r ...

How long do I have to wait for your appliance repair technician?

We strive for same-day service whenever possible for your appliance repair. Otherwise, we will schedule a service call at a time convenient for you.

How confident can I be with your appliance repair service?

Maple Leaf Appliance Repair has spent 15 years building our reputation as the go-to appliance repair service in several major cities in Canada. We have the expertise and experi ...

Does yor repair work void my manufacturer's warranty?

We have authorized appliance repair technicians. That means we are qualified to do repairs on most types and brands of appliances. However, we do not work with appliances ...

Is your company licensed and insured?

Maple Leaf Appliance Repair is completely licensed and authorized to do repairs for a long list of appliance brands. All our technicians are fully bonded and insured by our com ...

Are all appliance repairs very expensive?

We base all our appliance repair pricing on a straightforward “time and materials” basis. Materials include any new parts required for the repair, and time is obviously ...

Is it better to replace an appliance than repair it?

Very often, your broken-down appliance can be repaired at far less expense than replacing it with a new unit. Even major appliance repairs ...

How long does the appliance repair take?

Your appliance repair time will depend on the complexity of the issue. We do our utmost to complete repairs the same day we first show up. If, for whatever reason, a repair wil ...

Do I still have to pay even if it's been determined that my appliance can't be repaired?

Our motto is: Your Appliance Fixed – or You Don’t Pay But in general, we still charge a service call fee, especially if we diagnosed the issue/s correctly ...

What should you attempt to do if the caller's purpose is not related to booking or invoice payment?

Redirect existing customers who are not calling to book, cancel, reschedule, or pay an invoice. They can be referred to fill out the online form at arepair.ca/inquiry.

Do you accept a job pertaining to leveling of unstable appliances?

Yes, we can help with the leveling of appliances.

What if the customer asks where you are located?

We should advise our customers that all team members are out of Maple Leaf's Vancouver Office.