Training
- Overview
- Training
Basic Booking Call Flow
Opening Spiel/Greeting Empathize with/Reassure the Caller Discuss Service Call Fee Determine Service Location Check Tech's Availability Gather Complete Details Provide a ...
Process Checklists
Before submitting a booking request, please check the following: • Agreed to pay a $150 Service call fee per appliance• if tech is available (please do not book if tech ...
Sales Orientation
Handling Objections and Optimizing Lead to Job Conversion Our goal is to be more assertive and aware of the situation to help the customer book the appointment and not go looking ...
How Our Techs Work
Identify Problem We know the ins and outs of all the major brands of all types of appliances. Our expert technicians will zone in on the problems - worn-out parts, wiring or el ...